Course code INN265

INN265 Analysis of Business Processes

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Showing course contents for the educational year 2022 - 2023 .

Course responsible: Joachim Scholderer
ECTS credits: 5
Faculty: School of Economics and Business
Teaching language: EN
(NO=norsk, EN=Engelsk)
Teaching exam periods:
This course starts in the Autumn parallel. This course has teaching/evaluation in the Autumn parallel.
Course frequency: Annually
First time: Study year 2021-2022
Course contents:

An organisation can be understood as a system of business processes. In this course, participants will learn to describe business processes, analyse the efficiency of business processes, and how business processes can be improved, standardised and automated.

The course takes a data-driven approach. We will work with event log data from ERP, CRM and SCM systems:

  • Introduction to business process management
  • Modelling business processes in BPMN: tasks/activities, events, resources, objects and timestamps
  • Data structures: event log data and the XES standard
  • Process mining: analysis of event log data in Celonis, Python (pm4py) and R (bupaR)
  • Process innovation
  • Process standardisation and process automation

Practical work with real cases is an important part of the course. 

Learning outcome:

Knowledge

  • Know modern frameworks for business process management
  • Understand the theoretical foundations of important process analytics techniques

Skills

  • Be able to model business processes
  • Be able to analyse business processes
  • Be able to identify potentials for process improvement, standardisation and automation

General competence

  • Be able to work cross-functionally with operations management and information systems
  • Be able to contribute constructively in business process management and digitalisation projects
Learning activities:
Workshops on campus, video lectures, exercises with data and software, self-study
Teaching support:
Canvas, Microsoft Teams
Syllabus:
Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2018). Fundamentals of business process management (2nd Ed.). Berlin: Springer.Selected journal articles and book chapters
Prerequisites:
MATH100 Introductory mathematicsSTAT100 Statistics or DAT110 Introduction to data analysis and visualisation

Recommended prerequisites:
  • INF120 Programming and data processing
  • BUS240 Operations management or IND210 Industrial management
Mandatory activity:

Participation in at least three of the four campus-based workshops.

The mandatory activity is valid only for one semester, i.e., if a student would like to retake the course, the mandatory activity also need to be retaken. The mandatory activity must be approved in order to be assessed in the course.

Assessment:
Combined assessment, consisting of a mid-term home exam in the teaching period (weight: 20%) and a 30-hour home exam in the teaching period (weight: 80%). No re-sit examination will be arranged in this course.
Nominal workload:
125 hours
Entrance requirements:
Minimum requirements for entrance to higher education in Norway (generell studiekompetanse)
Reduction of credits:
  • INN350 (5 ECTS)
  • VU-INN260F (3 ECTS) 
Type of course:
  • Video lectures: 15 hours
  • Campus workshops: 15 hours
  • Exercises with data and software: 15 hours
  • Self-study/syllabus literature: 50 hours
  • Home exam: 30 hours
Note:
The course is in English. Incoming students can contact student advisors at the School of Economics and Business (studieveileder-hh@nmbu.no) for admission to the course.
Examiner:
External examiner will control the quality of syllabus, questions for the examination, and principles for the assessment of the examination answers.
Examination details: Combined assessment: Letter grades