Explanation and appeals regarding exam results

Explanation

You may request an explanation for a grade given. It is recommended to ask for an explanation for the grade before making a decision on whether to appeal the grade. 

Please note that you must request an explanation in StudentWeb, not via the course coordinator.

For courses consisting of several parts beeing graded (combined assessment), you can only request explanations for the individual parts. 

Deadline

The explanation must be requested within 1 week after your grade was published in Studentweb. You will receive an email when the examination results are available on StudentWeb.

You should normally receive the explanation within two weeks after your request. The examiner chooses whether the explanation shall be given orally or in writing.

For oral examinations or assessments of practical skills (where the grade is shared orally right after performance), you must request the explanation directly to the assessor when the grade is shared (not in StudentWeb).

How to request an explanation

You can request an explanation in StudentWeb via a link on the results page, or by clicking on the "More" tab and selecting the page Exam appeals.

Written explanations are published on the same page - either as a text file or a link to WISEflow (depending on the form of the exam).

In WISEflow you can read the explanations on the flow page:

Appeal about a given grade

It is recommended that you ask for an explanation before you appeal.

Students may not appeal marks for oral presentations, the evaluation of practical training, etc., or the mark for a preliminary examination the student passed.

There is an individual right of appeal with group examinations. Any change in grade after the appeal will only apply to the student who appealed.

For courses consisting of several parts beeing graded (combined assessment), you can complain about the individual parts, but not the course as a whole. For courses with a portfolio assessment, you can only complain about the portfolio as a whole, not the individual works in the postfolio.

Deadline

Appeals must be submitted within 3 weeks after the grade has been published. If you have requested an explanation within the deadline, the time limit for the appeal deadline extends from the date you receive the explanation.

How to appeal a grade 

You can complain about the grade in StudentWeb by clicking on the "More" tab and selecting the Exam appeals page. Here you can also withdraw your complaint until a new assessment has been published. The outcome of the complaint will be published on the same page, and you will be notified by e-mail.

 

The appeal process

The grade as a result of an appeal shall be decided without undue delay. If the appeal is not to be processed within a month after the appeal has been received, the faculty must send you a provisional reply where they explain why the appeal cannot be processed earlier and, if possible, indicate when you can expect to have the decision from the appeal.

Outcome of the appeal

The new grading may be unchanged or may be to the advantage/disadvantage of the student. The mark awarded as a result of the new grading may not be appealed, but you can request an explanation (by contacting the faculty).

For appeals of a combined grade for written and oral performance(s), the new examiners shall assess the written work. If new assessment of the written work leads to a change in grade to the advantage/disadvantage of the student and the oral presentation was given at the same time as the written work, a new oral test is held to determine the final grade. This also applies to appeals on thesis.

Withdraw your complaint

You can choose to withdraw your complaint until a new assessment has been published. This is done on the page Exam appeals in StudentWeb.

Appeal of formal errors

A student who has taken an examination, test or other assessment may appeal on grounds of formal errors that he/she believes have been committed in connection with the setting of questions, the way in which the examination was held or the assessment arrangements. Such appeals must be submitted in writing and we ask that you use the form:

Appeal about a formal error - exam/assessment

The complaint must be sent within 3 weeks after you became aware of the circumstances that justify the complaint. The faculty processes the complaints in the first instance. If complaints are not upheld, the NMBU Appeals Committee is the final instance.

  • The right to complain about a grade is maintained until any complaint about formal errors has been decided
  • The examiner can only assess an exam answer based on what is actually stated in the answer. The examiner cannot assess what could have been written in an answer given that the conditions, during the exam, had been different.

What happens when you complain about formal errors

  1. Your complaint is sent to the faculty responsible for the course, which makes an assessment of the complaint. The faculty processes the complaint as a first instance. When the complaint has been processed by the faculty, you will be notified of the outcome, usually via the Department of Academic Affairs or directly from the faculty.
  2. If the faculty upholds your complaint, they will find a solution to correct the error.
  3. If you do not succeed, ie they believe that no formal error has occurred, the complaint can be forwarded to the NMBU Appeals Committee. Your complaint will be sent in consultation with you. This means that the Department of Academic Affairs will contact you to find out if you want the case to be processed by the Committee.
  4. It is the Appeals Committee itself that decides whether your complaint is of such a nature that they can process it. As a general rule, the Committee may not deal with purely subject-specific cases.
  5. If the Appeals Committee deals with your case, you must expect that you must appear before the board to give your explanation.
  6. The Appeals Committee is the final instance. The Committee's decisions can not be appealed.
  7. The right to complain about a grade is maintained until any complaint about formal errors has been decided. The deadline for appealing a grade is calculated from the time you became briefly aware of the tribunal's decision

 

Published 19. October 2009 - 11:00 - Updated 18. May 2022 - 13:45