Course code VET321

VET321 Management and Clinical Operations

Norsk emneinformasjon

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Showing course contents for the educational year 2016 - 2017 .

Course responsible: Åshild Roaldset
Teachers: Anne Kristine Storset
ECTS credits: 3
Faculty: Faculty of Veterinary Medicine
Teaching language: NO
(NO=norsk, EN=Engelsk)
Teaching exam periods:
Look at the semester plan
Course frequency: Yearly
First time: Study year 2015-2016
Course contents:
  • Management and teamwork

Topics that will be covered are:

  • Leadership theories with special emphasis on the management of knowledge workers
  • Group processes, as a leader and team member
  • Trust and conflict management
  • Team roles and team development

The program provides knowledge and skills on current issues actual for the students regarding team work and leadership in their later work careers. The program combines theoretical perspectives with experiential learning, allowing students to receive both practical and theoretical understanding of the relevant issues through lectures, exercises and group work. The course will in this respect also provide a high degree of personalized learning, where each student has the opportunity to think systematically through what it means to lead and work as a veterinarian.

A)Self-employed/Facing working life

Give introduction and basic knowledge for starting their own businesses and provide useful information on matters that will meet students in the workplace.

Topics covered:

  • How to establish a business
  • Election of corporate form
  • Taxes
  • Laws/regulations for businesses and employees
  • Expense types (car, travel etc.)
  • Government schemes for sickness benefits, parental benefits, maternity, layoff etc.
  • Prepare a business plan
  • Strategy Models for marketing and pricing of services/products
  • Concepts in Accounting and Finance

B)Communication between veteranarian and client

Communication skills

Role play

Dealing with angry clients

Relation to other professions and society

Learning outcome:

The course will provide students with an introduction to the working life as a veterinarian, where the vet can enter one or multiple roles as employee, self-employed, manager, clinic owners and professionals. The veterinarian must exercise this in interaction with colleagues, managers, employees, clients and other professionals.

The block forms the basis so that the student after completing the course will master the following «Day one skills» by EAEVE: 1.1, 1.2, 1.3, 1.4, 1.5, 1.7, 1.8, 1.9, 1.10, 1.11, 1.12

A) After completing the course the student should:

  • Be reflective in relation to a leadership role as a veterinarian. This involves having thought through their own behavior in groups, learned about typical group processes and handling of important topics such as confidence-building and conflict management.

B and C) After completing the course the student should:

  • Be well oriented about the society and working life he/she will meet after they complete their studies and in that way be able to make a conscious and wise career choice.
Learning activities:

Communication skills

Role play

Look on Fronter
Recommended prerequisites:
Mandatory activity:

A) Teaching is mandatory


B og C) Teaching is mandatory. With valid absences beyond one day, the student will have to submit assignments in the course. With unauthorized absences the course must be followed the following year. 



  • The students give a presentation on day 5 on a subject from the curriculum and instruction. The presentation takes place in groups, and is essential to pass the course.

B og C) must actively participate in the teaching and role play


Requirements for own equipment:


Examination details: Obligatorisk kurs: Bestått / Ikke bestått