Course code INN355

INN355 Machine Learning for Business Process Optimisation

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Showing course contents for the educational year starting in 2020 .

Course responsible: Joachim Scholderer
Teachers: Mike Riess
ECTS credits: 10
Faculty: School of Economics and Business
Teaching language: EN
(NO=norsk, EN=Engelsk)
Teaching exam periods:
This course starts in the Spring parallel. This course has teaching/evaluation in the Spring parallel.
Course frequency: Annual
First time: 2017H
Course contents:

Digitalisation and process automation are the hallmark of Industry 4.0. Machine learning plays a prominent role in this, providing the algorithmic and statistical "toolbox" for the automation and data-driven optimisation of business processes. The course has a two aims. The first aim is to introduce participants to the machine learning methodologies and data science tools that are central in business applications:

  • Data visualisation and reporting (dimension reduction, plotting techniques, dashboard design),
  • Predictive analytics (regularised least squares techniques, nearest neighbour, decision trees, ensemble methods such as bagging and boosting),
  • Process analysis (time-to-event modelling, anomaly detection, process mining)
  • Model assessment and selection (bias-variance trade-off, partitioning and cross-validation, decision theory, cost-sensitive learning).

The biggest risk in applied machine learning projects is a disconnect between the orderly world of data science and the messy reality of business processes. Hence, the second aim is to cultivate participants' ability to manage machine-learning projects in real business contexts:    

  • Requirements engineering (strategic and operational context, collaboration with project stakeholders, elicitation and specification of requirements, life cycle management),
  • Data management (enterprise architecture, data protection and security, data management plans, data quality, feature engineering),
  • Model deployment (implementation, performance management, error handling, updating).

Hands-on work on real and current cases is a key part of the course. Participants will work in teams    on a semester-long case project, organised in close cooperation with local and international international businesses.

Learning outcome:

Knowledge:

  • Understand the capabilities of important machine learning techniques,
  • Know how to leverage these techniques to automate decisions and optimise business processes,
  • Know how to train, tune and test models for classification, prediction and anomaly detection,
  • Be able to choose the best model from among several competing models.

Skills:

  • Be able to use high-level platforms such as SAS Enterprise Miner and Celonis to build models for classification, prediction and anomaly detection,
  • Know how to deploy machine learning models in typical business process flows.

General competence:

  • Be able to manage process automation projects in a wide range of business contexts,
  • Understand the need to align model deployment with data management and enterprise architecture,
  • Be able to work in cross-functional project structures,
  • Understand and manage ethical and regulatory issues in digital business contexts.
Learning activities:
Lectures, workshops and tutorials under supervision, flipped classroom activities, assignments and independent teamwork related to the case project.
Syllabus:

Hastie, T., Tibshirani, R., & Friedman, J. (2008). The elements of statistical learning: Data mining, inference and prediction (2nd Ed.). Berlin: Springer. 

Tutz, G., & Schmid, M. (2016). Modeling discrete time-to-event data. Cham: Springer.

Van der Aalst, W. (2016). Process mining: Data science in action (2nd Ed.). Berlin: Springer.

In addition, the readings will include a selection of journal articles and case studies. The more tool-oriented parts of the course programme will be supported by online tutorials. Details will be announced on the Canvas page of the course at the beginning of the semester.

Prerequisites:
MATH100 Introductory mathematics or ECN102 Introduction to mathematics for economists; STAT100 Statistics; BUS350 Introduction to data analytics or INF230 Data processing and analysis; STAT200 Regression analysis or ECN201 Econometrics or BUS326 Applied financial econometrics; INN350 Digitalisation and control of business processes
Recommended prerequisites:
INF120 Programming and data processing; MATH131 Linear Algebra or ECN302 Mathematics for Economists; BUS230 Operations research; BUS240 Operations management or IND210 Industrial management
Mandatory activity:
-
Assessment:
Continuous exam, consisting of one project assignment conducted in groups of four participants (weight: 60%) and two individual multiple-choice tests (weight: 20% each). No re-sit examination will be arranged in this course.
Nominal workload:
300 hours. This is a very work-intensive course.
Entrance requirements:
3rd year (bachelor) or higher
Type of course:
Four lecture hours per week (February-May). In addition, intensive case work in project teams.
Note:
The course will be taught in English. Incoming students can contact student advisors at the School of Economics and Business (studieveileder-hh@nmbu.no) for admission to the course. 
Examiner:
External examiner will control the quality of syllabus, questions for the final examination, and principles for the assessment of the examination answers.
Examination details: Continuous exam: A - E / Ikke bestått