FAQ digital home exam

Support during digital home exam

Support WISEflow digital home exam 

  • See if you can find the answer to your question at FAQ Digital Home Exam in WISEflow
  • If you need help during your digital home exam via WISEflow and did not find the answer to what your questions  in the FAQ, please contact support via the support Form - support during exam 
  • We ask you to use the support form (above) if your need support during your exam, however if you experience problems with the form you may call Ph: 6723013
  • Support hours
    During the exam period, support is available: at 8.00-18.00, or as long as the exam lasts.

Support Canvas digital home exam 

Please contact course responsible

PC and network support

If you have questions or need help with PC or network problems prior to or during your exam please contact IT at it@nmbu.no /Ph. 67230555 

What is WISEflow, Flow or FLOWmulti?

WISEflow is the digital examination system NMBU uses for exams. Please log in to WISEflow.

A flow is a test/exam set up in WISEflow. This could for instance be for a school exam, a home exam or a submission for the thesis.

FLOWmulti describes a test set up in WISEflow that uses the multi function, but it could contain other types of questions than a multiple choice.

How does a home exam work?

  • You log in to WISEflow and find the exam you are taking. 
  • You will get access to the exam questions at the start time given for your exam
  • If the exam is a FLOWmulti (see above) the answers must be written directly in WISEflow.
  • If the exam is a hand in designed to be answered in another program (like Word), the file must be saved as PDF, uploaded and submitted in WISEflow before the examination closes.
  • For a WISEflow home exam FLOWlock is not used (the exam browser that will prevent you from accessing files on your computer and Internet). FLOWlock is used for digital campus exams only. 

Remember to submit/hand in your examination answers before the the examination expires!

Remember to have your mobile available during the WISEflow exam. If a common messages related to an exam is given, the information will be available in the subject room in Canvas and you will be notified by SMS.

How can I learn more about WISEflow

Under user guides for WISEflow, you will find a link to learn more about how to use WISEflow as a participant, ie as a student who will take an exam in the system.

How much exam time do I have in total?

Remember to submit/hand in your examination answers before the the examination expires! The exam time shown in WISEflow includes any extra time given for uploading files. If you have for facilitation for special needs, extended time for this is also added to the total time shown.

What if I am sick or become sick?

If you are sick or there are other special circumstances that makes it unavailable for you to take your exam, you need to register for valid absence. If you get sick during your exam and are not able to finish your WISEflow exam, you should not submit any answers.

Make sure to submit your application for valid absence within five (5) days of the exam in question. You do not need to attach a doctor’s notice or equivalent with your application. Please read more about valid absence and find the form

Please note that a submitted answer cannot be withdrawn from marking even if a medical certificate is submitted after the examination.

How do I convert my file to a PDF file?

If you write your answer in Word, you simply have to click 'Save as' and then choose 'PDF' in the list of available file types.

Do I have to write my candidate number on my exam answer?

You do not need to enter the candidate number on your answer, your candidate number is automatically registered in WISEflow.

Do I have to install FLOWlock?

You do not have to install FLOWlock for a home exam. FLOWlock is only used on school (on site) exams in WISEflow.

Use your normal browser to find your exam, WISEflow recommend using Chrome or Firefox.

Is my computer locked during the exam?

No, your computer is not locked during a home exam in WISEflow, you can use all other programs as usual during your exam. Please make sure to check what aids are allowed to use on your courses.

How to log on to the home exam?

  • Make sure you have internet access. Open your browser, Wiseflow recommend using Chrome or Firefox.
  • You must log in to WISEflow with your FEIDE (NMBU) username and password
  • You might log in to the exam via the link you receive in the email regarding your exam
  • Or you could log in to WISEflow using their webpage. Access the participant page and click on your exam.

I don't remember my FEIDE password

No separate exam password
Please note that you don't need a separate exam password like the one you are given if taking a digital exam at campus. Such password are not needed for your home exam as your browser will be open during the exam.

What if I experience problems in WISEflow during an exam

  • If you experience problems when starting a flow in WISEflow, try to exit (log out) the the exam and then re-enter.
  • You might also try using a different browser 

When do I get access to the exam questions?

  • The exam questions is available in WISEflow when the exam starts.

Will my answers be automatically saved?

  • Yes, your answer is automatically saved every 10 seconds, as long as you are connected to the Internet by a FLOWmulti task.
  • If you write your answer in another program (like Word) you must remember to save locally.

I have been granted extended time my exams. What now?

  • If you have been granted extended examination time as a special arrangement for your exams, the extra time will automatically be registered in WISEflow before the exam.
  • For other exams, not via WISEflow, please contact your Faculty to make them aware of your need for extended examination time.

If you experience loss of internet access during a FLOWmulti exam 

  • Do not close your browser if you loose internet access
  • Remember to save locally from time to time. A button will appear in the right upper corner with the text save a local copy or similar
  • When you have internet access again the browser will automatically update against WISEflow
  • Contact support if you dont have internet connection when handing in 

If you want to withdraw during the exam/submit a blank examination

If you want to submit a blank examination, you must log in to WISEflow to do this You can either click the 'submit blank' button, or upload a blank file to hand in.

If you get sick during the exam and want to withdraw, you should not submit anything in WISEflow.

Support for exam

Support hours
During the exam period, support will available between 8:00-18:00. Before and after the exam period support will be available during 8:00-15:00.

WISEflow exams 
For support related to your exam in the digital examination system WISEflow please use this form
Form - support during exam - for exam related question except PC or network related support.

PC and network support
If you have question relating to your PC and or network please contact NMBU IT on it@nmbu.no /Phone: 67230555

Published 8. April 2020 - 9:01 - Updated 2. August 2021 - 7:51