VET342 Clinical Communication, Mental Health and Clinic Management
Credits (ECTS):1.5
Course responsible:Lisbeth Hektoen
Teaching language:Norsk
Course frequency:Yearly
Nominal workload:40 timer inkludert forberedelser
Teaching and exam period:Spring
About this course
One day focusing on mental health. Students will be givin insight into challenges in the professional life of a vet or vet nurse that can challenge mental health. Students will be given information on how to prevent mental health issues, which danger signs one must be aware of, preventive measures and to know when to seek professional help.
Three days with clinical communication where students learn about effective ways to communicate with owners, clients and colleagues.
One day with clinic management. The focus is on the small animal clinical sector but is transferrable to the selv-employed sector. Students are given a day where they learn the importance of price setting their services, amongst other things, and the effect this has on salary and overall profit.
Learning outcome
Outcomes: After the course the student shall be able to:
Knowledge:
- Know how to communicate efficiently with owners and colleagues
- Know different technique sin how to make communication efficient
- Know how not to communicate
- Understand the signs of potential mental health issues
- Have insight into the potential triggers for mental health issues
- Know certain techniques for preventing mental health issues
- Know when to ask for professional help
- Have an understanding of the interlinking of pricing ones services, salary levels and general profitability in a clinic.
- Know which factors to include when calculating price levels for service
Skills:
- Be able to reflect on ones own mental health status
- Be able to consider the most efficient and effective way of communicating with clients and colleagues
- Have a professional approach to pricing ones service
- Lectures and group discussions.
- There is no ordinary exam.
For the bachelor vet nursing students the module is mandatory. Approved absence up to 20% is accepted. All absence that is not approved, or approved absence that exceeds 20% will result in the student having to write a report on the topic for the days the absence took place.
For vet students in their tracking year, the module is voluntary. In order to gain 1,5 ECTS credits, the module must be attended in its entirety. Approved absence up to 20% is accepted. All absence that is not approved, or approved absence that exceeds 20% will result in the student having to write a report on the topic for the day(s) the absence took place.